Terms and Conditions

Company Information

Shinga Pet is a business in the Pet Industry that advertise and sell pet related products via its online store ("the site"). 


By placing an order on the Shinga website, you enter into a contract of sale with Shinga, and agree to be bound by the terms and conditions set out below.

Delivery policy

• Once your order is placed and paid for in full, it will be processed within 3 business days.

• If a product is out of stock at the time of ordering, you will be notified of the unavailability. This can have an impact on the processing time of your order as we await your instruction on how we should proceed with the order.

• Once we complete the processing, your order will be handed over to our Couriers for delivery. We will confirm delivery details by supplying a tracking number.

• Our Couriers are unable to deliver to a PO Box address. If a PO Box address is used as the delivery address your parcel will automatically be sent via the Post Office. Please take note that delivery times for PO Box addresses can take up to 10 business days.

• Delivery of your parcel will reach you within 3-4 business days from the date we sent you your tracking number (excluding outlying areas).

• If our Courier attempts to deliver your parcel and is unable to complete the delivery because you, or your designated recipient is unavailable or the courier is unable to access the property, you will be liable for all costs relating to the subsequent delivery attempts.

• Under no circumstances will Shinga be held liable for any late deliveries for any reason whatsoever. We know however, that things sometimes go wrong and we will assist you to our best ability to track your delivery and make sure you receive your order as promptly as possible.

• All orders are subject to availability. We reserve the right to cancel an order for which payment has already been received.

• Although unusual, this may occur if stock is insufficient, unavailable or the quality of goods ordered doesn’t meet our standards.

• Should we exercise this right, we will refund your payment within 5 business days, with no deductions.

Free Delivery

• Free Delivery will apply to all orders over R500.00 and less than 20kg in weight to all major city centres. Free Delivery does not apply to any outlying areas.

Outlying Areas

• Outlying areas are areas not usually serviced by our preferred couriers. Delivery to these areas can take up to 5 business days from the date we sent the parcel.

• Certain outlying areas are only serviced on particular days and this may result in your delivery taking longer than 5 business days to reach you.

• A delivery fee of R150.00 will be charged for all outlying areas. Additional charges, as explained below, may also be charged should the criteria be met.

Delivery Charges

• A delivery fee or R70.00 will be charged on all orders with a value less than R500.00

• Where the actual or volumetric weight is equal to or more than 20kg, an additional R5.00 per extra kg will be charged.

*Decimal values will be rounded up i.e. 20.7kg will be charged for as 21kg
** Outlying fees will be added to the above where applicable 

Delivery insurance

Products in transit are insured for a maximum of R 1000.00. Neither Shinga, or our appointed courier, will be liable for any losses relating to orders (or parts thereof) that are lost, stolen or damaged in transit, exceeding the value of R 1000.00. Additional delivery insurance may be purchased.

Export restriction

Shinga will send orders in all directions from Musina to Malmesbury and to any other destination in South Africa. Should you be from a neighbouring country, contact us directly so that we can discuss your order and delivery.

Returns and Refund

If you’re not satisfied with the product and wish to return it, let us know why and we will honour your request and process your refund, on condition that you:

• email your request to cancel/return the order within seven (7) days of delivery.
• return the product to us, using the Post Office’s counter-to-counter service or a courier service company, and send us the tracking number. You will be liable for all costs involved in returning the product to us, and Shinga will not refund these costs under any circumstances.
• the returned product must reach us in its original and unused condition and be accompanied by all original documents and packaging.

Shinga Pet will:

• process the return, provided that we are satisfied that the goods and packaging are complete and in acceptable condition, qualified for return and resale.
• if these conditions are met, we will issue a credit voucher for use on the Shinga Pet online store.

We will take all reasonable steps to ensure we don’t send you damaged products. Should you wish to return an item that is damaged, and we are confident that the item was not damaged due to your error; we will gladly replace the product, on condition that:

• we receive an email from you within 48 hours of delivery, which includes a description of the alleged defect;
• return the product to us, using the Post Office’s counter-to-counter service or a courier service company, and send us the tracking number. You will be liable for all costs involved in returning the product to us, but Shinga will refund you the courier costs should we find that the returned item was indeed damaged (not due to your error).
• the returned product must reach us in its original and unused condition and be accompanied by all original documents and packaging.

Shinga Pet will:

• process the return, provided that the alleged defect is valid and send you a replacement product at our cost, as soon as possible, subject to stock availability.
• should a replacement not be immediately available, you’ll be given the option of choosing a product with an equal value, or, Shinga will issue a credit voucher for use on the Shinga online store.
• should there be no valid defect, we will return the product to you, at your cost.
• regrettably, there is no warranty on consumables i.e.: pet food, pet treats, litter etc. Consumables such as liquids and pastes carry no warranty whatsoever and will not be accepted for credit or exchange.

If an attempt has been made to deliver your parcel and you could not accept the parcel, and afterwards request to cancel the order, you will be liable for the costs involved in attempting to deliver the parcel. This will be applicable even though you did not pay a delivery fee when placing the order.

Shinga Pet will:

• process the return
• deduct the courier cost from the original invoice amount and issue a credit voucher for use on the Shinga Pet online store.

Customer Privacy Policy

Shinga Pet shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment is accepted via Visa Checkout, MasterCard, Masterpass, Secure EFT, MobiCred or by bank transfer to the Shinga Pet bank account, the details of which will be provided on request.

Credit card acquiring and security

Shinga makes use of two payment gateway providers, namely Paygate and PayPal.

DPO PayGate was established in 1999, with more than 19 years of consistent payment services delivery, we have developed into a global Payment Service Provider known as the pioneer of Africa and with satisfied clients on 5 continents, accepting online payments worldwide.

PayPal Pte. Ltd. will facilitate US Dollar payments to Shinga. Shop with peace of mind. PayPal doesn’t share your full financial information with sellers. And PayPal Buyer Protection covers your eligible purchases if they don’t show up or match their description.

Customer details separate from card details

Shinga will store your personal details separate from the credit card details which you will enter on PayGate or PayPal's secure site. 

PayGate (Pty) Ltd are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

For more details on PayPal refer to www.paypal.com.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR) when PayGate is selected as the preferred payment option. Choosing PayPal as the preferred payment option will result in the transaction being charged in US Dollars (US$).


Shinga takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is controlled, operated and administered from South Africa and these Terms and Conditions will therefore be governed by the laws of the Republic of South Africa.


Shinga Pet may in its sole discretion, change this agreement, or any part thereof, at any time without notice.

Limitation of liability

The website and all its content, including any current or future offer product or service offers, are provided on an "as is" basis, and may include inaccuracies or typographical errors. Shinga Pet makes no warranty or representation as to the availability, accuracy or completeness of the information provided. Neither Shinga Pet , nor any of its holding companies, affiliates or subsidiaries, can be held liable for any losses or damages that occur for any reasons connected to the purchase and use of goods from Shinga Pet, or content provided on the site, even if we are expressly advised thereof.