Company and Delivery

Shinga Pet markets and distributes a variety of pet related products.

Company Information

Shinga Pet
Address: Shop 24, Waterfall Corner Shopping Centre, cnr Woodmead, Waterfall & Country Estate Drive, Midrand, 1682
Contact details: info@shingapet.co.za

Agreement

By placing an order on the Shinga website, you enter into a contract of sale with Shinga, and agree to be bound by the terms and conditions set out below.

Delivery policy

Free Delivery

  • Free Delivery will apply to all orders over R450.00 and less than 20kg in weight to all major city centres. Free Delivery does not apply to any outlying areas.

Outlying Areas

  • Outlying areas are areas not usually serviced by our preferred couriers. Delivery to these areas can take up to 5 business days from the date we sent the parcel.
  • Certain outlying areas are only serviced on particular days and this may result in your delivery taking longer than 5 business days to reach you.
  • A delivery fee of R85.00 will be charged for all outlying areas. Additional charges, as explained below, may also be charged should the criteria be met.

Delivery Charges

  • A delivery fee or R65.00 will be charged on all orders with a value less than R450.00
  • Where the actual or volumetric weight is equal to or more than 20kg, the following will be applied;

    20kg – 60kg

    60kg – 100kg

    100kg +

    A flat rate of R60.00, plus R3.00 per extra kg

    A flat rate of R180.00, plus R4.00 per extra kg

    A flat rate of R340.00, plus R5.00 per extra kg

*Decimal values will be rounded up i.e. 20.7kg will be charged for as 21kg
** Outlying fees will be added to the above where applicable 

General Delivery Information

  • Once your order is placed and paid for in full, it will be processed within 3 business days.
  • If a product is out of stock at the time of ordering, you will be notified of the unavailability. This can have an impact on the processing time of your order as we await your instruction on how we should proceed with the order.
  • Once we complete the processing, your order will be handed over to our Couriers for delivery. We will confirm delivery details by supplying a tracking number.
  • Our Couriers are unable to deliver to a PO Box address. If a PO Box address is used as the delivery address your parcel will automatically be sent via the Post Office. Please take note that delivery times for PO Box addresses can take up to 10 business days.
  • Delivery of your parcel will reach you within 3-4 business days from the date we sent you your tracking number (excluding outlying areas).
  • If our Courier attempts to deliver your parcel and is unable to complete the delivery because you, or your designated recipient is unavailable or the courier is unable to access the property, you will be liable for all costs relating to the subsequent delivery attempts.
  • Under no circumstances will Shinga be held liable for any late deliveries for any reason whatsoever. We know however, that things sometimes go wrong and we will assist you to our best ability to track your delivery and make sure you receive your order as promptly as possible.
  • All orders are subject to availability. We reserve the right to cancel an order for which payment has already been received.
  • Although unusual, this may occur if stock is insufficient, unavailable or the quality of goods ordered doesn’t meet our standards.
  • Should we exercise this right, we will refund your payment within 5 business days, with no deductions.

Delivery insurance

Products in transit are insured for a maximum of R 1 000.00. Neither Shinga, or our appointed courier, will be liable for any losses relating to orders (or parts thereof) that are lost, stolen or damaged in transit, exceeding the value of R 1 000.00. Additional delivery insurance may be purchased.

Export restriction

Shinga will send orders in all directions from Musina to Malmesbury and to any other destination in South Africa. Should you be from a neighbouring country, contact us directly so that we can discuss your order and delivery.